To provide you with more information and peace of mind, here are some frequently asked questions which we get commonly asked. If you have a specific enquiry, please email us via our Contact page.
- What is a serviced apartment?
A serviced apartment is the perfect combination between staying in a hotel and leasing an apartment. We provide the comfort of a hotel including maid service, spacious reception area broadband access, fresh towels and linen change, but you also have the added convenience and freedom of staying in a spacious fully furnished apartment without the hassle of check ins and check outs.
- Is there a Reception area?
Yes, complete with sofas and a television to relax. Prior to your arrival you will be provided with an email address on which we are always on hand should you experience any problems finding your apartment location or queries once you have arrived.
- What services are included in the rate?
- Wireless Internet connection
- Weekly housekeeping (including change of linen and towels and full clean)
- All utilities/bills
- Fully equipped Kitchens with hob, oven, fridge, microwave, kettle, all cutlery, utensils etc.
- Television with Freeview
- Wsher/Dryer facilities
- Ironing board and iron
- How often are the rooms serviced?
All our apartments have maid service weekly. This keeps your apartment looking the way it did when you first arrived and includes a linen and towel change.
- Where in Swansea are the serviced apartments?
Our apartments are located in the centre of Swansea. Walking distance to the shopping centre, bars, restaurants, train and bus stations.
- How do I get access to the apartment and will I be met on arrival?
Details will be fully confirmed with you prior to your arrival. we operate a self check-in system For a self check in you shall be given a code to enter the apartment building and a combination for a key lock box which you shall find attached to the wall at the reception area. Enter the combination and push down the small black lever to open the box and retrieve your keys. You will be provided with 1x key for each guest and you will also notice a key attached to the back of the safe , this is a back up key and is to be left there for your stay and is for you to use if you lose your key whilst away from the building.
- How much do I pay, when do I pay?
Payment is required prior to commencing your stay. For further information on payment and cancellation policies please refer to our terms and conditions page.
- How much notice do to provide before I wish to cancel?
Cancellations Policies vary between apartments and locations. At a maximum we require a full 14 days for you to cancel and receive a full refund of any monies paid. If you cancel within the 14 day period any reservations within 14 days of that date will still be chargeable. We will always try and work with you in the event you have to cancel, however as our apartments tend to be booked well in advance it is often not possible for us to re-let your apartment which makes our cancellation policy necessary. Individual apartment cancellation policies are available on request.
- Do you give discount for longer stays?
We offer a range of solutions for longer stays and corporate stays. These vary from one apartment to another. Please email us and our representatives can discuss your personal requirements with you.
- What time is check in/check out?
Standard check-in is from 3pm on your day of arrival and we ask that on the day of departure that guests check out by 11:00am. Early check in or check out is available on request though extra charges may apply.
- I am working in Swansea on a contract basis, what type of apartment can you offer me?
We specialise in offering accommodation for people working in all areas on a contract basis. Our apartments have great locations and offer much greater freedom and flexibility than staying long term in a hotel.. Depending on your personal requirements we can offer you either a studio, one or two bedroom Apartment. Contact us on firstname.lastname@example.org and we will be happy to make any recommendations and assist you in any way we can.
- Are pets allowed?
Sorry no pets are allowed due to our city centre location.
- Is there a minimum length of stay?
We can accommodate stays of any length, anywhere from 1 night to 6 months or more. We will do everything we can to work with your travel plans whilst in any area and whatever the duration.
- How do I make a reservation?
Making a reservation couldn’t be easier. Just go to our availability and bookings page and complete the online enquiry form or emails us for any personal requirements you may have. Our apartments are always in high demand so it is always advisable to book early.